Website Care Plans

We Support & Maintain Your Website

Protect & grow your online investment. Sign up for a WordPress Website Care Plan for security, 24/7 monitoring, backups, peace of mind & so much more!

No longterm contract. Free to cancel anytime.

Why have a Website Care Plan?

1. Website Software is Vulnerable

Unfortunately, millions of businesses are getting attacked and hacked every day, even high profile sites like Twitter and Facebook. The software that powers your website is vulnerable. The reality is, all software needs to be updated on a regular basis (at least four times per month) in order to increase security and take advantage of improvements in technology.

It is common for a business website to have between 15 and 30 plugins installed and require 10 to 20 individual updates per month.

2. Your Website Represents You, Your Brand & Business

Your website is the global channel through which customers, suppliers and strategic partners can find you and ultimately decide whether or not they want to engage with you. It is fundamental to the success of your business so you want peace of mind knowing that it's up and available for your audience 24/7 without interruption or issues.

Keep your website in tip-top shape for your website visitors!

3. Websites are like Cars

WordPress is a super powerful tool but like a car, computer, or smartphone it too needs to be serviced and updated on a regular basis. Like a car, if you don’t regularly maintain your website, it can start to idle when you want speed. Your "pipes" can get clogged with old data, links can break, and things might stop working if you're not servicing your valuable asset.

Updating your website software is as crucial as topping off the fluids of your car. You want to prevent breakdowns and maintain optimal functionality.

4. Do it Yourself?

We know you are a superstar and multi-tasking pro but today it's honestly a full time job to keep up-to-date with new technology, advanced digital strategies, and the latest software developments. Keeping your website up-to-date, backed up, secured, monitored, and consistently generating new leads can be a time consuming and tedious process. It takes you away from building relationships with your customers, staff and strategic partners.

Our Website Care Plans put a WordPress expert on your team!

FLYING 'OKOLE is here to help image on the WordPress Website Care Plans page.

FLYING 'OKOLE is Here To Help

Your time is precious & should be spent interacting with your customers & growing your business, not logging in & updating your website.

FLYING 'OKOLE frees you from worrying about your website's backup files, security, maintenance & content updates so you can focus on your business and the things you love most.

How We Care for Your Website

Maintenance & Reports

Dedicated monthly support for your WordPress website. We care for your website, keeping it up-to-date, secure and running smoothly.

  • Daily Backups
  • WordPress Core, Plugin & Theme Updates
  • Advanced Security & Performance Scans
  • Malware Scans
  • Site Monitoring 24/7
  • Detailed Monthly Reports
FLYING 'OKOLE Maintenance and Reports image on the WordPress Website Care Plans page.
FLYING 'OKOLE Support Time image on the WordPress Website Care Plans page.

Dedicated Support Time

Your monthly support time is the equivalent to having a WordPress expert / webmaster on a monthly retainer. With your dedicated support time you can make requests regarding a majority of your needs:

  • Bug fixes
  • Performance improvements
  • Content updates

Training & Consulting

1-On-1 Consulting Calls:
*Available in our IMPROVE and ELEVATE plans.
Monthly strategic coaching sessions with Chelsea Kohl to review your website's performance, talk about your business goals, and lay out the path to help you use your website to achieve your goals. Consulting calls are great for strategy sessions, live editing, or any other type of training needs. Our MAINTAIN and PROTECT Care Plans do not include consulting calls, however if needed you can use your 30 minutes of support time for a consulting call.

FLYING 'OKOLE Training and Consulting image on the WordPress Website Care Plans page.

Website Care Plan Clients

a few of our awesome Clients we happily serve!

Pricing

No longterm contract. Free to cancel anytime.

MAINTAIN

$45 per month
  • 24/7 Security Monitoring
  • Daily Website Backups
  • 90 Days Offsite Storage Archive for Backups
  • WordPress, Plugin & Theme Updates
  • iThemes Security Pro
  • Malware Scans
  • Uptime & Activity Monitoring
  • Detailed Monthly Reports
  • FLYING 'OKOLE PageBuilder
  • Access to Premium WordPress Licenses ($1,000 per year value)
  • Email Support
    .

  • .

  • .

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PROTECT

$99 per month
  • 24/7 Security Monitoring
  • Daily Website Backups
  • 90 Days Offsite Storage Archive for Backups
  • WordPress, Plugin & Theme Updates
  • iThemes Security Pro
  • Malware Scans
  • Uptime & Activity Monitoring
  • Detailed Monthly Reports
  • FLYING 'OKOLE PageBuilder
  • Access to Premium WordPress Licenses ($1,000 per year value)
  • Email & Phone Support
    - High Priority
  • Malware Removal
  • Scan & Fix Broken Links
  • Staging Site for Testing/Development
  • 30 Min Fixes
    (no rollover)

  • .

IMPROVE

$199 per month
  • 24/7 Security Monitoring
  • Daily Website Backups
  • 90 Days Offsite Storage Archive for Backups
  • WordPress, Plugin & Theme Updates
  • iThemes Security Pro
  • Malware Scans
  • Uptime & Activity Monitoring
  • Detailed Monthly Reports
  • FLYING 'OKOLE PageBuilder
  • Access to Premium WordPress Licenses ($2,200 per year value)
  • Email & Phone Support
    - High Priority
  • Malware Removal
  • Scan & Fix Broken Links
  • Staging Site for Testing/Development
  • 60 Min Fixes
    (no rollover)
  • Custom Client Dashboard
  • Performance Optimization
  • Monthly Site Review
  • Monthly Strategy Call
  • Website Hosting Discount - 20%

Take your Website & Business to the Next Level!

Add Digital Marketing to your Website Care Plan

ELEVATE

Start at $699 per month
  • 24/7 Security Monitoring
  • Daily Website Backups
  • 90 Days Offsite Storage Archive for Backups
  • WordPress, Plugin & Theme Updates
  • iThemes Security Pro
  • Malware Scans
  • Uptime & Activity Monitoring
  • Detailed Monthly Reports
  • FLYING 'OKOLE PageBuilder
  • Access to Premium WordPress Licenses ($2,200 per year value)
  • Email & Phone Support - High Priority
  • Malware Removal
  • Scan & Fix Broken Links
  • Staging Site for Testing/Development
  • 120 Min Fixes (no rollover)
  • Advanced Client Dashboard
  • Performance Optimization
  • Monthly Site Review
  • Monthly Strategy Call
  • Includes Premium Website Hosting with FLYING 'OKOLE
  • Digital Marketing Strategy
  • Custom Digital Marketing Package

FAQ - Frequently Asked Questions

If your website is built with WordPress, then YES.

There are over 55,000 WordPress add-ons (plugins) and WordPress powers over 32% of the web. Therefore, it is one of the biggest hacker target on the planet.

All websites require some kind of maintenance and they are like cars. You must change the oil, rotate the tires, and put in required repairs if you want to reliably get from point A to B.

A solid WordPress Care Plan must include:

Weekly Plugin updates
24/7 Uptime monitoring
Security scans
Performance scans
Daily Backups

Your Credit Card or PayPal account will be charged automatically at the start of each month.

Once payment is complete, we send an invoice PDF directly to your email.

Absolutely. We are all about building a valuable relationship with you and your website, so we'd hate to see you go but we don’t want to lock anyone in. Please request a cancellation via email to ck@flyingokole.com, and we will immediately stop the next payment.

 

Absolutely! Although we prefer that you use one of our recommended providers, we'll review your web hosting platform and talk to your hosting company to make sure everything is up to par.

If you would like to move your website over to FLYING 'OKOLE Hosting we offer *free migration.

*Free site migration is limited to 30 minutes – if it takes longer because we have to contact your host or domain registrar or CDN, or for any other delays, you will be billed at the rate of $75/hr for the additional time.

The whole purpose of a Website Care Plan is preventative care. We work hard to prevent anything from happening. However if something does happen and your website needs emergency care we will be there, right by your website's side, communicating with the web hosting company on your behalf.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of your website with one of our backups.

*PROTECT, IMPROVE and ELEVATE Care Plans all include Malware cleanup / removal.

**If you are on the MAINTAIN Care Plan and your website becomes infected with Malware... Malware cleanup and removal is billed separately and can range from $300 - $1000.

Content updates and small design improvements are the most common requests. This includes: copy updates, changing plugin settings, CSS adjustments, adding video links or new optimized images. They do not include custom development (PHP, plugins, themes, etc.) updating custom code, graphic design, PSD (or other image files) to WordPress or building out a new website or subdomain. Requests for new features to your website will likely result in a formal quote (or ad-hoc hours) as those requests commonly go over the monthly dedicated time.

Maintenance time is calculated and logged at 15-minute intervals.

If you are enrolled in on of our PROTECT, IMPROVE, or ELEVATE Care Plans you can expect to see updates made to your website within 1-3 *business days of providing us with clear, detailed instructions for your support requests via email. If your requests are unclear or outside of the scope of your Care Plan "fix" time then the turn-around time will vary depending on the depth/complexity of your requests.

*Business Day: refers to any day in which normal business is conducted. This is generally considered to be Monday through Friday from 9am to 5pm local time, and excludes weekends and public holidays.

Your monthly support time is the equivalent to having a webmaster on a monthly retainer. Your monthly time is there for you every month to reserve your place in our work queue, therefore it does not roll over to the next month. You can take comfort in the fact that support you request within your allotted minutes of time per month will be addressed by our team promptly (1-3 business days).

Our standard hourly support rate is $75/hr.

When quoting work we provide a fixed price estimate before getting started so you can budget effectively.
However in some cases we use hourly billing, when the work is customized or the scope is not fully known, to give you more flexibility.

Certainly! We'll review your support request and provide a quote for you to approve (separate from your monthly Care Plan). However, many times we'll evaluate your request and with your approval, just provide the extra time at our current support rate $75/hr.

 

Products or services rendered in the State of Hawaii will be charged Hawaii General Excise Tax (4.166%).

Email is our preferred form of communication because it's efficient and yields the fastest response. However, brainstorming and reviewing visual work can be best accomplished over the phone or on a video call (we use Zoom and Google Meet).

These consulting calls are reserved for clients on our IMPROVE and ELEVATE Care Plans. These calls focus on further improvements and a trajectory of growth for your business and website. These sessions are useful for online screen-sharing, small updates, or providing training.

You simply book your consultation via our online calendar and we'll be ready with the agenda to make the most out of our call.

Yes. You know your business and customers better than anyone. Therefore we rely on you to send us a variety of content we can extract storylines from. The content you send us can be a link, latest news about your company, photos or videos you captured, an article you found interesting, a YouTube video, or a blog post from other sites that embody the style you desire. Once we create the posts, we will get your approval and then schedule them out for the next 30 days.

*If you need professional photos and/or videos please contact us.

(We take care of providing stock images and SEO metadata)

Yes! Although these plans are for sites we build or re-design, we welcome new clients who are looking for a long-term relationship with a dedicated webmaster.

First we become familiar with your website. We perform a WordPress Tune-up in order to: 1. understand how it was built and 2. assess any potential issues that can arise. This WordPress Tune-up includes a full backup of your website, scans for broken links, WordPress software and plugin updates, and most importantly a list of issues that need to be fixed. We will provide suggestions for improvements to your website that are necessary in order to proceed with a Monthly Care Plan. Our WordPress Tune-up includes 2 hours of support, design, & development time to help fix any issues & install key recommendations.

Our WordPress Tune-up is a fixed investment of $500.